Help Center > General Troubleshooting

General Troubleshooting

Issue: Slow Speed

To ensure that you are able to get the best speed, connect to the closest location to you.
Also, a good point to remember is that with each location, there is a drop down-down that will show you a list of available cities.

Sometimes you may need to disable your antivirus or firewall software if you are experiencing slow VPN speed.
Some software can do a lot more than protect you from malware. Some will inspect your network traffic in order to complete their job. This can at times cause our server to be slowed down or interrupted and disconnected.



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